Building and Facilities Maintenance Workshop

Program overview:

Buildings and facilities like utility plants, power & water distribution networks, parking lots and landscaping has become more and more complex and expensive. That is why building & facilities maintenance is big business nowadays. It is one of the largest budget expenses and therefore always a target for cost cutting operations. However, facilities are major assets too and support continuously to operational performance and the realization of the corporate strategy. This Maintenance Management training program will show participants how to apply best practices to organize and manage your buildings and facilities as a successful “business within a business”. The goal is to operate and maintain the building and facilities in an effective and efficient way, in order to integrate function, people and place.

For whom:

This program is suitable to a wide range of professionals involved in real estate business. It will equally be of a great benefit for other professionals involved in managing or participating in building and facilities maintenance and asset management processes, including all staff in the Property & Facilities Management department, and business control.

Learning objectives:

At the end of this program, participants will be able to:

• explain how building and facilities maintenance and asset management can contribute to the realization of the corporate strategy of your organization;
• know and explain the content and value of ISO 55000 as a standard on asset management;
• assess the current state of building and facilities maintenance and asset management practices;
• apply good building and facilities maintenance and asset management best practice that will deliver maximum business benefits; and
• set up an implementation plan for building and facilities maintenance and asset management best practices.

Course outline:

Day 1: Maintenance &Asset Management Strategy Framework

• Maintenance & Asset Management as a business process
• Asset management landscape model – The asset management system
• Strategy framework, Asset management planning / strategic property management
• Asset management policy, asset strategy (demand analysis / asset policy), asset management strategy, maintenance strategy
• Maintenance & asset management objectives (goal setting)
• (Strategic) Asset management plan & maintenance reference plan
• Feedback & improvement, Asset management roles

Day 2: Risk Identification in Assessment & Management

• Identification & assessment of risk in building & facilities maintenance
• Risk management, Risk matrix, Risk register
• Safety management system
• Contingency planning
• Stakeholder Analysis – Stakeholder Risks
• Risk based maintenance concept for buildings and facilities

Day 3: Outsourcing and Contracting

• What to outsource and what not
• Choosing the right contractor
• Contract types, the contracting cycle
• Measuring the performance of the contractor
• Vendor management

Day 4: Financial Aspects

• Insight in financial management basics
• Cash flow, CAPEX/OPEX, Working capital
• Budgeting principles
• An introduction to Life Cycle Costing and Net Present Value
• Insight in funding of investments in buildings and facilities and

the need for a long term investment & maintenance plans

• Scenarios, sensitivity analysis

Day 5: Continuous Improvement

• Continuous improvement
• Maintenance & Asset management assessments
• Certification audits
• Benchmarking
• Performance management
• Review of program and case studies.

Training Methodology

Methodology: Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods.