Strategic Third-Party Vendor Management Workshop

Program Overview:

As companies lean harder on their service organizations for decreased costs, increased revenues and competitive advantage, more and more are migrating to a complex ecosystem of people, parts and information. As a result, outsourcing is becoming a popular trend for reasons such as an increased need for wider geographic service coverage, mandates to improve service profitability, escalating field service labour costs, seasonality of service business, increasing areas of low-density product installations, competitive pressures and many others.

For whom:

Supply chain Managers, Logistics Managers, Distribution Managers, Transport Managers, and HR / Administrative Managers and Officers.

Learning objectives:

At the end of the program, participants will be able to:

• develop understanding of third party vendor management;
• evaluate the importance and contributions of third party vendors;
• examine the cost savings benefits for using third party vendors; and
• set how to improve the relationship to enhance better service delivery.

Course outline:

 Day One: Module 1 – General Overview

What is Outsourcing?

• Methods of appointing third party vendors,
  • Other technical/critical factor to consider in vendors selection

Module 2 – Improve Service Profitability,

• Developing of specifications and standardization of procedures, ·
• Managing the process
• Comparing standards with actual – analyzing of variance for better improvement,
• Effective communication/information sharing

    Module 3 – Technical Capacity

• Basic requirement to do the job (competency, qualification, level of management experience)
• Staff training and development for future improvement,
• Basic equipment, structure, technical backup for the job

Day Two: Module 4 Financial Capacity

• Provision of necessary facilities to support the business,
  • Credit facilities available
  • Managing the payment terms,
  • Managing other contractual terms
• Module 5 – Managing for Result
  • Meeting customer expectation/satisfaction.,
  • Setting performance standards and performance management
  • Compliant handling procedures,
  • Track process and control throughout the service network.
• Module 6 – Risk Assessment and Management
  • Assess the risk of outsourcing the service with consideration given to
  • Reputation risk, compliance risk, strategic risk, operational risk and others.

Day 3: Module 7 – Quality Compliance    

• Managing for quality compliance,
• QMS and GMP compliance,
  • Managing Ethical issues,
  • Audit the process
• Module 8 – Labour and legal Issues
  • Adherence to Labour matters

with her staff,

• Provision of PPE’s  
• Health and safety issues,
• Medical provisions

• Module 9 – Relationship Management
  • The operators

‘People Management’ skills.,

• The flow of information
• Corrective and preventive measures-
• Joint consultations – regular meeting

for review

• Program review

Training Methodology

Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods.