Workshop on Advanced Process Management: Advanced Process Mapping & Improvement Course

Program Overview:

A diagram is worth a million words. When it comes to understanding and improving processes, the science and art of process mapping becomes very handy. This is the main theme of this course which aims to develop process mapping skills for participants by helping them understand the different types of process mapping approaches from simple flow charts to value stream mapping. Various process assessments will be presented and discussed. Toyota’s famous Lean principles will be explained and used to help participants understand how to improve processes through mapping in service and manufacturing organizations.

For Whom:

This program is designed for Individuals involved in improvement projects, processes identification, work design, productivity improvement or quality auditing initiatives.

Learning Objectives:

At the end of the program, participants will be able to:

• define processes and their importance for the proper functioning of an organization;
• identify the international standards for approaches to processes;
• examine various process assessment methodologies;
• generate process analysis charts and construct process maps for improvement; and
• justify the need to measure processes as an improvement tool.

Course Outline:

Day 1: Process assessments approaches

• Key terms
• Mapping process
• Types of mapping tools: (i) Simple flow charting (ii) Geo graphs, spaghetti and workflow diagrams (iii) Swim lane (deployment) flowcharts Supplier, Input, Process, Output, Customer charts (SIPOC) (iv) Value added and non-value-added analysis (v) Value stream maps (vi) Cycle time map
• Process hierarchy
• Process maps symbols

Day 2: ‘IDEF0’ process map

• Lean thinking to reduce waste in processes
• The eight types of waste found in processes
• 5S: a framework to organize and maintain your workplace
• Failure Mode and Effects Analysis (FMEA)

Day 3: Process analysis and improvement

• Customer oriented processes
• Support oriented processes
• Management processes
• Diagnosis of a process
• Analyzing and improving a process
• The turtle diagrams

Day 4: Using process maps to identify root causes

• Twelve cornerstone tools to process streamlining
• Problem solving techniques
• Process auditing as a tool for continuous improvement
• Process mapping in six sigma projects

Day 5: Process measurement and benchmarking

• The need to measure
• Process Key Performance Indicators (KPIs)
• Benchmarking and the balanced scorecard

Training Methodology

Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods.