Workshop on Essentials of Management: (A Comprehensive, Cross- functional Management Course for Managers and SME Business Owners)

Program Overview:

The program is ideal for new and experienced managers who have recently transitioned or will soon transition into a business leadership/general management position who are in charge of multiple functions. You are looking to boost your management and leadership capabilities and be able to lead organizational change.

Essentials of management training course will provide you with an excellent foundation in all of the skills and behaviours required to be an outstanding manager.

Managing the process and workload is just not enough nowadays. Instead, the modern manager needs to be able to motivate their team, be able to manage change, deal with difficult people, have good knowledge of accounts, manage performance, they need to be able to coach and develop their staff.

After attending this workshop, you will go back to your workplace with a toolbox full of management skills that you can use to guarantee your success in managing yourself and others.

For Whom:

This program is designed for new managers, supervisors, team leaders, sales managers, HR professionals, project managers, change managers, and first time managers. Managers with 5years or less of formal managerial responsibilities will benefit from this course.

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Learning Objectives:

At the end of the program, participants will be able to;

• Improve their people and task management skills
• Foster teamwork and empower their subordinates
• Learn and implement the latest techniques for performance evaluation and management
• Understand employee’s competence level and allocate jobs accordingly
• Learn how to manage workplace crisis and resolve problems effectively
• Learn how to write and deploy business plans effectively
• Understand the marketing management process, segmentation, positioning and new product development.
• Know how to analyze and use financial statements
• Learn how to use cost control and budgeting techniques to manage department’s operations
• Learn how to manage organizational communication with both staff and senior management
• Plan and implement business strategy

Course Outline:

Day 1: Leadership and Interpersonal Relationship Management

• Leadership in a changing environment
  • Understanding Leadership vs. Management
  • Choosing your preferred style of managing & leading
• Managing Employee Competency
  • Strategies for people management
    • Empowering the competent subordinates
    • Improving the regressing subordinates

• • Motivating and inspiring employees
• Understanding Power and Influence
  • Reasons for Aggressive, passive and constructive bahaviours
  • Managing upwards

• Improving Your Communication Skills
  • Learning to respond to others in a more positive and influential ways

Day 2: Crafting Organizational Strategy: Strategic Planning Process

• The Strategic Concept
  • The Direction, Plan of Action, The Levels of Strategy
  • The Scope, Alignment, The Value Chain System
• Organization’s Core Competence & Competitive Advantage
  • The Nature & Source of Core Competence
  • Sustainability of the business
• Strategy: Formulation Process
  • The general framework
  • Power, coalition, influences, and interest in strategy making
• Understanding the Business Environment
  • The Market, the industry, competition & trends
• Strategic Considerations
  • Quality, experience, size, commitment
  • Economics of scale
• Strategic Options
  • Generic strategies
  • Competition and cooperation
• Designing an effective organization
  • Design, systems & specialization, differentiation, formalization, centralization & integration
• Implementation
  • Operations, authority, responsibility, interest, teams
• Executing The Plan
  • Components, budgets, assumptions, monitoring, feedback and reviews

Day 3: The Marketing Management Process

• The nature of marketing and its role in the organization
• Market segmentation and targeting
• Product and service positioning
• Managing products and services

Day 4: The Financial Management Process

• Key financial statements review
  • Balance sheet
  • Income statement
  • Statement of change in financial position
  • The Accounting process
• Financial Statement Analysis
  • Working capital ratio
  • Account receivable turnover
  • Inventory turnover
  • Cash conversion cycle
• Budgeting Procedures
  • Sales budget
  • Production budget
  • Selling and administration budget
  • Cash receipt and disbursement budget
• Cost Control Techniques
  • Applying activity-based costing
  • Cost behavior and breakdown analysis
  • Fixed, variable and mixed costs
  • Single product analysis
  • Multiple product analysis
  • Margin of safety
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Day 5: Performance Management & Evaluation: Managing Staff & Self for Result

• Principles and concept of performance evaluation
  • The employment relationship
  • The psychological contract
  • The manager’s role in performance

management process

• How to conduct performance evaluations?
  • The performance cycle
  • Preparing for performance interview
  • Conducting the interview
• Performance improvement interview
  • Setting improvement objectives
  • Dealing with confrontational employee
  • Separating problems of skills & behavior
  • Documentation and follow-up
• Interpreting feedback from significant others
• Leading others
  • The appropriate coaching style
  • Managing groups
  • Improving feedbacks and communication
• Program Review.

Training Methodology

Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods.