Workshop on Performance Management (Designing & Implementing an Effective System)

Program overview:

Performance management is the continuous process of setting objectives, assessing progress and providing on-going coaching and feedback to ensure that employees are meeting their objectives and overall contribution to the organization. Participants at this program will obtain the necessary insight and tools to design or modify, implement, and administer a performance management system that supports the mission of your organization. Learn how to evaluate performance management from a systems perspective, to understand the relationships between the various system components, and to develop strategies for interlinking components into a system that supports your organization. Participants will be engaged in a variety of discussions, activities, and case studies to reinforce such concepts.

For whom:

This program is designed for HR Managers, Line managers or anyone who is involved in designing and managing Performance Management Systems

Learning objectives:

At the end of the course, participants will be able to:

• align performance management system with the strategic goals of the organization;
• design or modify a performance management system to support motivation, learning, coaching, mentoring, and
• recognition;
• effectively communicate performance goals between employees and their immediate supervisor; and
• measure the effectiveness of a performance management system in supporting the strategic goals of the organization.

Course outline:

Day 1: Why Performance Management?

• The scope, purpose, and application of a performance management system
• Define key system components
• Variables affecting system design and administration

Day 2: Key Roles and Responsibilities

• Human resource
• Executive team
• Departmental managers
• Front-line supervisors
• Legal advisors
• Employees

• Goal Setting
• Relationship between strategic, business, unit, and individual goals
• Elements of individual performance goals
  • Measurement
  • Ongoing Communication
  • One-on-one meetings
  • Trust and vulnerability
  • First discussions
  • Documentation

Day 3: Reinforcement and Re-Direction

• Reinforcing successful contributions
  • Adapting to change
  • Extenuating circumstances
• Performance improvement plans
• Corrective action

Day 4: The Performance Review

• Building a factual foundation for evaluation
• Defining measurement criteria
• Establishing behavioral measurements
• Elements of effective performance review tool
• Rating scales
• The performance review meeting

Day 5: Training

• Purpose and goals of training for managers and employees
• Outline for employee training
• Outline for manager training
• Management reinforcement
  • Measuring Performance Management
  • Efficiency, o Effectiveness, o Risk management

Training Methodology

Lectures, discussions, exercises, and case studies will be used to reinforce these teaching/learning methods.