Workshop on Process Management: Process Mapping and Improvement Course

Program Overview:

A diagram is worth a million words. When it comes to understanding and improving processes, the science and art of process mapping becomes very handy. This is the main theme of this course which aims to develop process mapping skills for participants by helping them understand the different types of process mapping approaches from simple flow charts to value stream mapping. Various process assessments will be presented and discussed. Toyota’s famous Lean principles will be explained and used to help participants understand how to improve processes through mapping in service and manufacturing organizations.

For Whom:

Individuals involved in improvement projects, processes identification, work design, productivity improvement or quality auditing initiatives.

Learning Objectives:

At the end of the program, participants will be able to:

• define processes and their importance for the proper functioning of an organization;
• identify the international standards approaches to processes;
• examine various process assessment methodologies;
• generate process analysis charts and construct process maps for improvement; and
• justify the need to measure processes as an improvement tool.

Course Outline:     

Day 1: Process definitions and elements

• Process definition
• Process approach to improvement
• Advantages of process mapping
• Elements of a process
• Benefits of process maps
• Attributes of a process map:
  • Identifying the customer
  • What is critical to their satisfaction?
  • Obtaining process performance data
  • How well do our processes satisfy?
  • their needs
  • The business value chain
  • Deming process efficiency

and effectiveness

• Process definition

Day 2: Understanding process approach as per

international quality standards

• Understanding process approach
• Process characteristics
• The Plan, Do, Check, Act (PDCA) approach
• Opportunities in terms of reducing cycle time

and defects

• Non-value added explained

Training Methodology

Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods.