Leading with Emotional Intelligence: (Bringing Out the Best in People in the Workplace)
Successful organizations recognize that critical thinking and creative solutions to problems significantly enhance business potential.
Program Overview:
Emotional intelligence (EI) has become well known throughout the business world as a crucial component of leadership effectiveness.
Emotional intelligence focuses specifically on the behavioral level, on performance at work and on organizational leadership. Recent studies indicate that emotional intelligence is a powerful key to effective leadership. A great leader empowers their followers rather than managing them. Great leadership that can be accomplished through increased emotional intelligence.
For whom:
New managers / supervisors, senior managers and leaders who coordinate people’s effort for organizational productivity and who want to enhance their overall performance and create a healthy, productive workplace and good organizational climate
Learning objectives:
At the end of the program, you will be able to;
- evaluate EI competencies and how to develop them
- identify personal strengths/limitations using the Emotional and Social Competency Inventory
- leverage appropriate EI competencies in utilizing leadership styles to achieve results
- create a culture that delivers results through effective work relationships ·
- have a positive influence on the emotions and motivation of others
- appreciate and apply the psychology of leadership
Course outline:
- Day 1: Introduction to Emotional Intelligence Understanding emotional intelligence & its components,
- Significance of EQ to effective leadership
- Importance of perception, Attitudes & behavior of leaders,
- Consequences of low EQ to personal effectiveness,
- Removing emotional blind spots
Day 2: Psychology of Leadership
- Theories of leadership, · Importance of self-concept
- Understanding personality styles:
- Task versus relationship oriented leadership,
- Optimizing our personality strengths,
- Adaptability in dealing with different personalities
Day 3: Apply Psychology in Leading in an
Emotionally Intelligent Way
- Enhancing self-awareness,
- Empathy: Social awareness,
- Delegating tasks and responsibilities,
- Influencing and inspiring people, ·
- Identifying personality disorders
- Managing difficult behaviour & poor performance
- Building an Emotionally Intelligent Team
- Importance of EQ to team effectiveness
- EQ for building trusting relationships,
- Communicating for Successful Leadership
- Case Studies
Training Methodology
Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods.