Workshop on Hospital Management and Administration

Program Overview:

Medical establishments such as hospitals, clinics, rehabilitation centers and so on are looked upon as edifices of hope by the diseased and the ill. Like any other business, medical establishments are organized institutions. They follow complex processes and need efficient manpower to manage these processes.
Hospital management and administration is concerned with the organization, coordination, planning, staffing, evaluating and controlling of health services for the masses. The primary objective is to provide quality healthcare to people and that too in a cost-effective manner. Professional hospital administrators have proven how institutions can be managed proficiently, economically and successfully in a given time period. Hospitals are expected to deliver quality.

For Whom:

This program is designed for primary healthcare givers, recuperative care, community and other healthcare facility administrators, chiefs of staff, hospital board members, chief nursing officers, department directors and other healthcare professionals with supervisory, management or executive level responsibilities.

Learning Objectives:

At the end of the program, participants will be able to:

• explain management roles and responsibilities for hospitals to deliver good healthcare services to their patients;
• acquire the skills and knowledge needed for general administration of staff;
• attained appropriate training needed to be effective and efficient leaders, supervisors and managers in the hospital departments; and
• apply current health care delivery system requirements as it relates to the economics, accessibility and overall health of the population.

Course Outline:

Day 1: Management & Organizations

• Defining the organization and hospital management system
• Defining management
• Identifying the professional manager
• What do professional managers do in hospitals?
• Professional managers and business ethics in the medical sector
• Factors which impact the management function
• Essentials of managerial functions
• The 6 steps in planning effectively

Day 2: Management, Motivation & Leadership

• Defining leadership at the hospital levels
• Differences between leaders and managers
• The 6 levels of leadership
• Leadership characteristics and habits of professional managers
• Personal Action Plan
• Best practices in hospitals management and leadership
• Defining motivation and the need for it in hospitals
• Key motivational theories professional managers should be aware of
• Leading towards a motivated work environment
• Motivating a multi-cultural workforce in healthcare systems

Day 3: Time management challenges & assessment

• Definition of time management and its criticality in the hospital
• Time management challenges in healthcare workplaces
• Modern time management
• Major time wasters
  • Self-imposed time wasters
  • System-imposed wasters
• Time management assessment

Day 4: Management in hospitals

• Challenges of health and hospital administration

in the new millennium

• Administration of hospital services
• Administration of out-patient services
• Administration of hospital departments
• Nursing services
• Ward administration
• Administration of operation theaters
• Material management

(nutrition, x-ray, lab, pharmacy, etc…)

• Records management

Day 5: Quality Management in Hospitals

• Quality Control (QC)
• Doctor/Nurse /Patient relationship from

QC perspective

• Doctors and consumer protection ac
• Hospital administration during disaster
  • Emergency management
• Performance feedback
• Referral systems
• Review modern IT application in hospitals

Training Methodology

Lectures, discussions, exercises, and case studies will be used to reinforce these teaching/learning methods