Workshop on Strategic Healthcare Management

Program Overview:

The 21^st century healthcare managers must have expertise in leadership and management such as healthcare finance, and human resource management in order to achieve excellence in service and patient care. This workshop on strategic healthcare management is designed for healthcare top managers to acquire skills in world best practices in leadership and management to manage complex organizations in the healthcare industry.

This course is designed for senior and executive level hospital staff and consists of healthcare industry specific skill development topics to enhance the performance of hospital managers.

For Whom:                             

This program is designed for primary healthcare givers, recuperative care, community and other healthcare facility administrators, chiefs of staff, hospital board members, chief nursing officers, department directors and other healthcare professionals with supervisory, management or executive level responsibilities.

Learning Objectives:

At the end of the program, participants will be able to:

• design and implement patient-focused strategies, including strategic planning, across the organization;
• use executive decision-making tools and formal methods to assess healthcare plans in light of regulations and ever-changing needs in the market;
• lead and manage complex organization using world best practices in leadership;
• manage crisis while optimizing quality and safety best practices;
• foster creativity and innovation within departments and across the organization; and
• develop and apply leadership skills to lead healthcare teams and projects to success.

Course Outline:

Day 1: Strategic Management: Overview

• Strategic management in healthcare
• Developing a mission and vision statement
• Strategic management planning steps
• Developing a marketing strategy
• Positioning the hospital for quality

Day 2: Designing Organizational Structure for Effective Strategic Implementation

• Understanding organizational structures
• Managing and leading in complex organizations
• Teamwork in healthcare management
  • The TeamSTEPPS process

Day 3: Financial Management and Forecasting in Healthcare

• The organizational structure and responsibilities of hospital cost centers
• Department and individual cost centers
• Cost center management
• Evaluation methods
• The convergence of cost accounting
• Financial accounting
• Insurance 

Day 4: Hospital Human Resource Management

• Hospital strategic human resource management
• Developing core values and human resource management
• Understanding human resource management systems
• Developing human resource incentives and

control mechanisms

• Hospital Information Technology (HIT)
• The implementation of hospital information management
  • HIT systems
  • HIT in process management
  • HIT in quality and safety
• Security and privacy issues in HIT 

Day 5: Medical Service Quality Management and Improvement

• Quality of medical services management
• Performance tracking and improvement strategies
• Healthcare quality management methods and best practices
• Emergency preparedness and crisis management

Training Methodology

Lectures, discussions, exercises, and case studies will be used to reinforce these teaching/learning methods.